Terms of Service

DishRank is a community-driven platform that allows users to discover and vote for dishes offered by restaurants and other food businesses.

DishRank may provide:

• local dish rankings;
• monthly rankings;
• yearly rankings;
• historical rankings;
• restaurant and business profiles;
• voting functionality;
• QR-code voting links;
• awards and certificates;
• Featured Listings;
• business subscriptions;
• promotional tools;
• business performance information;
• other features introduced from time to time.

DishRank is a platform for community rankings and discovery.

DishRank does not guarantee that a particular restaurant, dish or business is objectively the "best" in any particular category.

You must be legally capable of entering into a binding agreement to use DishRank.

If you create an account or manage a business profile on behalf of a business, you confirm that:

• the information you provide is accurate;
• you are authorised to act on behalf of that business;
• you will keep your account information up to date.

You are responsible for maintaining the security of your account credentials.

Some features require you to create a DishRank account.

You agree to:

• provide accurate information;
• maintain the security of your password;
• not share your account credentials;
• notify us if you believe your account has been compromised;
• not create accounts for fraudulent or abusive purposes.

You are responsible for activity carried out through your account unless that activity occurred without your authorisation and you have notified us appropriately.

We reserve the right to suspend or terminate accounts where we reasonably believe they have been used in breach of these Terms.

DishRank may create, publish or maintain business profiles containing publicly available or business-submitted information.

Business profiles may contain:

• business name;
• address;
• contact information;
• website;
• dishes;
• dish photographs;
• rankings;
• awards;
• promotions;
• other business information.

Businesses may be able to claim and manage their profiles.

If you claim or manage a business profile, you confirm that you are authorised to do so.

You must ensure that information you submit is accurate and not misleading.

DishRank allows users to vote for dishes in rankings.

Voting is intended to represent genuine community preferences.

You must not:

• submit fraudulent votes;
• manipulate rankings;
• use automated systems or bots to vote;
• create multiple accounts for the purpose of manipulating rankings;
• purchase or sell votes;
• incentivise fraudulent voting;
• interfere with the voting system;
• attempt to bypass voting restrictions;
• use technical means to submit votes outside the intended functionality.

DishRank may use technical and administrative measures to detect and prevent voting abuse.

We may remove votes or take other appropriate action where we reasonably believe that voting activity is fraudulent, abusive or intended to manipulate rankings.

DishRank rankings are generated using the voting and ranking systems implemented on the platform.

Ranking systems may include:

Trending Now

A monthly ranking reflecting voting activity during the relevant month.

Best of the Year

A yearly ranking based on accumulated ranking points across the relevant months.

All-Time Rankings

Historical rankings based on accumulated voting information where available.

DishRank may change ranking methodologies, scoring systems or ranking periods where reasonably necessary to improve the Service or protect the integrity of the platform.

We do not guarantee that rankings will remain unchanged.

DishRank rankings represent the results of community participation and voting.

They are not professional food reviews, inspections, recommendations or guarantees of food quality.

DishRank does not guarantee:

• the quality of a ranked dish;
• the safety of food;
• the accuracy of information submitted by businesses;
• the availability of a particular dish;
• pricing;
• opening hours;
• customer service;
• restaurant performance.

Users should make their own decisions when choosing where to eat.

DishRank may issue monthly and yearly awards based on ranking results.

Awards may include:

• Gold / 1st Place;
• Silver / 2nd Place;
• Bronze / 3rd Place;
• other awards introduced by DishRank.

Awards may be displayed publicly on business profiles and elsewhere within the Service.

DishRank may provide digital certificates or other award materials.

Awards are based on the applicable DishRank ranking results and do not constitute an independent professional assessment or endorsement of the business.

DishRank may correct, withdraw or amend an award where:

• ranking data is subsequently found to have been manipulated;
• fraudulent voting is identified;
• an administrative or technical error occurred;
• the underlying ranking result was incorrect.

DishRank may provide certain features free of charge.

These may include:

• appearing in rankings;
• receiving votes;
• business profiles;
• claiming a business profile;
• QR-code functionality;
• access to certain awards;
• standard award certificates;
• other features designated as free by DishRank.

DishRank reserves the right to modify, add or remove free features.

DishRank may offer paid features including:

• Featured Listings;
• subscription plans;
• promotional tools;
• other paid services introduced from time to time.

Prices will be displayed before purchase.

By purchasing a paid feature, you agree to the applicable price and billing terms.

Payments are processed through third-party payment providers such as Stripe.

Featured Listings are paid promotional placements within DishRank rankings.

A Featured Listing may provide:

• prominent placement;
• increased visibility;
• placement within designated Featured positions;
• additional exposure to visitors;
• other benefits described at the time of purchase.

Featured Listings are currently limited to a specified number of positions within each applicable league.

Featured Listings do not:

• guarantee votes;
• guarantee a particular ranking position;
• guarantee customers;
• guarantee sales;
• influence the underlying ranking score;
• alter the results of community voting.

Featured placement is separate from ranking position.

A business may therefore be Featured while ranking below another business in the underlying community ranking.

Featured Listings are purchased for the period stated at the time of purchase.

Unless otherwise stated:

Featured Listings are sold for 30 days.

Where all Featured positions are occupied, DishRank may allow businesses to reserve the next available placement.

The start date of a reserved placement will be communicated at the time of purchase or booking.

DishRank reserves the right to adjust placement dates where necessary due to technical issues, changes to the Service or circumstances outside our reasonable control.

Businesses are responsible for ensuring that information used in their Featured Listings is:

• accurate;
• lawful;
• not misleading;
• not defamatory;
• not infringing third-party rights.

DishRank may reject, remove or modify promotional content that breaches these Terms or applicable law.

DishRank may offer subscription plans providing additional business features.

Subscription benefits will be described on the relevant pricing or subscription page.

Subscription benefits may include features such as:

• enhanced business profile functionality;
• business promotions;
• additional performance information;
• premium award materials;
• additional business tools;
• other features introduced from time to time.

DishRank may change subscription features provided that such changes do not unlawfully deprive you of rights you have already acquired.

Subscriptions are billed according to the billing period displayed when you subscribe.

Unless otherwise stated, subscriptions automatically renew at the end of each billing period until cancelled.

You authorise our payment provider to charge the applicable subscription fee using your chosen payment method.

If a payment fails, we may:

• retry the payment;
• notify you of the failed payment;
• restrict subscription features;
• suspend the subscription;
• cancel the subscription.

You may cancel your subscription through the account functionality provided by DishRank or by contacting us where appropriate.

Cancellation prevents future renewal.

Unless otherwise stated, cancellation does not automatically provide a refund for the remainder of a billing period already paid for.

Your subscription features may remain available until the end of the current paid billing period unless otherwise stated.

Your statutory cancellation and consumer rights are not affected by these Terms.

Our general refund position is described in our Refund and Cancellation Policy.

Unless required by law or otherwise expressly stated:

• Featured Listings are generally non-refundable once the paid placement has commenced;
• subscription payments are generally non-refundable for unused portions of a billing period;
• purchases of digital award materials may be non-refundable once digital delivery has commenced where permitted by law.

Nothing in this section limits any statutory rights you may have under applicable consumer protection legislation.

DishRank may provide refunds or credits at its discretion where appropriate.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

If you are a consumer, you may have statutory rights relating to:

• digital content;
• digital services;
• subscriptions;
• purchases;
• cancellation;
• refunds;
• services not being provided with reasonable care and skill;
• misleading information.

Where applicable law gives you rights that conflict with these Terms, those legal rights will take precedence.

Subscribers and other authorised businesses may be able to publish promotions on their DishRank profiles.

Businesses are responsible for ensuring that promotional content complies with:

• applicable law;
• advertising requirements;
• consumer protection legislation;
• pricing rules;
• promotional rules;
• intellectual property requirements.

DishRank does not independently verify every promotional claim submitted by businesses.

DishRank may remove promotional content that we believe is misleading, unlawful or inappropriate.

You retain ownership of content that you submit to DishRank, subject to the licence described below.

This may include:

• photographs;
• descriptions;
• promotional material;
• business information;
• dish information;
• logos;
• other content.

You confirm that you have the necessary rights to submit and publish this material.

You must not upload content that:

• infringes copyright;
• infringes trademarks;
• infringes privacy rights;
• is defamatory;
• is unlawful;
• is misleading;
• contains malicious code;
• violates another person's rights.

By submitting content to DishRank, you grant DishRank a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, adapt and distribute that content as reasonably necessary to:

• operate DishRank;
• display business profiles;
• display rankings;
• display Featured Listings;
• provide awards;
• promote the DishRank Service;
• provide related platform functionality.

This licence continues for as long as reasonably necessary for the purposes for which the content was submitted, subject to applicable law and our Privacy Policy.

You remain responsible for the content you submit.

The DishRank name, branding, website, software, designs, graphics, databases, functionality and original content are owned by or licensed to DishRank unless otherwise stated.

You may not:

• copy DishRank's software;
• reproduce the platform;
• reverse engineer the Service;
• scrape substantial portions of the platform;
• reproduce DishRank branding without permission;
• use DishRank intellectual property to create a competing service.

Nothing in these Terms transfers ownership of DishRank intellectual property to you.

You must not use DishRank to:

• commit fraud;
• manipulate rankings;
• harass businesses or users;
• impersonate another person or business;
• upload malicious software;
• attempt unauthorised access;
• interfere with the operation of the Service;
• scrape or systematically extract data without permission;
• circumvent technical restrictions;
• create fake accounts for abusive purposes;
• submit misleading business information;
• conduct unlawful activities;
• use the Service to violate another person's rights.

We aim to keep DishRank available and functioning reliably.

However, we do not guarantee that the Service will:

• always be available;
• be uninterrupted;
• be error-free;
• be free from vulnerabilities;
• always contain complete or accurate information.

Maintenance, technical problems, security incidents, third-party failures and other circumstances may temporarily affect availability.

DishRank may integrate with or rely on third-party services, including payment, hosting, email, authentication or other infrastructure providers.

Third-party services may be subject to their own terms and policies.

DishRank is not responsible for failures or changes to third-party services outside our reasonable control.

DishRank may contain links to third-party websites, including restaurant websites and other external services.

We do not control those websites and are not responsible for:

• their content;
• security;
• availability;
• privacy practices;
• products or services.

You should review the applicable third-party terms and privacy policies before using those services.

We may suspend or terminate an account or restrict access to DishRank where reasonably necessary, including where:

• these Terms are breached;
• fraudulent activity is suspected;
• voting manipulation is detected;
• payment obligations are not met;
• the Service is being abused;
• required by law;
• necessary to protect users, businesses or DishRank.

Where appropriate, we will provide reasonable notice or an explanation.

Nothing in this section limits any rights you may have under applicable law.

If your account is terminated or deleted:

• access to account functionality may cease;
• subscription features may cease;
• Featured Listings may be removed where appropriate;
• business profile management may cease.

Historical ranking and award information may remain on DishRank where necessary to maintain the integrity of historical rankings and awards.

We may retain information where required or permitted by law or where reasonably necessary for legitimate purposes.

Further information is provided in our Privacy Policy.

To the maximum extent permitted by law, DishRank will not be responsible for indirect or consequential losses arising from your use of the Service.

This may include loss of:

• profits;
• revenue;
• business opportunities;
• goodwill;
• anticipated savings.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• liability that cannot legally be excluded or limited.

Purchasing DishRank advertising, Featured Listings or subscriptions does not guarantee:

• increased votes;
• improved rankings;
• customer visits;
• sales;
• revenue;
• enquiries;
• engagement;
• particular advertising performance.

DishRank provides promotional tools and visibility opportunities, but business outcomes depend on factors outside our control.

We may change, suspend or discontinue features of DishRank from time to time.

We may introduce:

• new ranking types;
• new subscription features;
• new promotional features;
• new pricing;
• new business tools;
• changes to ranking methodology.

Where a material change affects an existing paid service, we will take reasonable steps to communicate the change where appropriate.

We may update these Terms from time to time.

When we make changes, we will update the "Last updated" date.

Where changes are material, we may provide additional notice where appropriate.

Your continued use of DishRank after the updated Terms take effect constitutes acceptance of the updated Terms, to the extent permitted by law.

If you do not agree with the updated Terms, you should stop using the Service and, where applicable, cancel your subscription.

Our collection and use of personal information is governed by our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

If you have a complaint about DishRank, please contact us first:

Email: support@dishrank.uk

We will endeavour to investigate and resolve complaints fairly and within a reasonable period.

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protection rights that apply to you.