Refund & Cancellation Policy

DishRank subscriptions provide access to additional business features for the subscription period selected at the time of purchase.

Subscriptions may be billed monthly or according to another billing period displayed during checkout.

Cancelling your subscription

You may cancel your subscription at any time.

Cancellation stops the subscription from automatically renewing at the end of the current billing period.

Unless otherwise stated, you will normally continue to have access to your paid subscription features until the end of the period that you have already paid for.

For example, if you have a monthly subscription and cancel halfway through the month, your subscription will normally remain active until the end of that paid month.

Cancellation does not automatically result in a refund for the unused portion of the current billing period.

If you are a UK consumer, you may have a statutory right to cancel certain online purchases within 14 days of entering into the contract.

However, there are exceptions for certain digital services and services that have already begun with your express request and acknowledgement.

Where DishRank begins providing a service during the applicable cancellation period at your request, you may be required to pay for the proportion of the service already provided before cancellation.

Where a digital service is supplied immediately and the applicable legal requirements for starting the service during the cancellation period have been met, your statutory cancellation rights may be affected.

DishRank will provide any legally required cancellation information and obtain any required acknowledgement at checkout.

Nothing in this policy removes or restricts rights that cannot legally be excluded.

If a subscription payment fails, DishRank may attempt to collect the outstanding payment through the payment method associated with your account.

If payment remains unsuccessful, we may:

• restrict access to subscription features;
• suspend the subscription;
• cancel the subscription;
• require payment before restoring subscription functionality.

Your underlying business profile and any information that can remain available under the free DishRank service will not necessarily be deleted solely because a subscription payment fails.

If you believe you have been charged:

• twice for the same purchase;
• the wrong amount;
• for a service you did not purchase; or
• due to a technical error,

please contact us as soon as possible.

We will investigate the transaction and, where an error has occurred, arrange an appropriate refund or correction.

If DishRank is unable to provide a paid service that you have purchased due to a significant technical problem or other failure within our reasonable control, please contact us.

Depending on the circumstances, we may provide:

• a correction;
• an extension of the service;
• account credit;
• a partial refund;
• a full refund.

Where applicable law provides you with a specific remedy, that legal remedy will apply.

Featured Listings are subject to availability.

Where all Featured positions within a league are occupied, DishRank may allow businesses to reserve the next available placement.

If DishRank accepts payment for a Featured Listing that it subsequently cannot provide, we will contact you and provide an appropriate remedy, which may include:

• moving the placement to the next available period with your agreement; or
• providing a refund.

DishRank may offer premium digital award materials for purchase.

Where digital award materials are supplied immediately following purchase, applicable statutory rights concerning digital content will apply.

Where you expressly request immediate delivery of digital content and acknowledge any applicable loss of cancellation rights, you may not subsequently have a statutory right to cancel solely because you have changed your mind.

If the digital content is faulty, materially different from its description or otherwise fails to meet applicable legal requirements, you may have rights to a repair, replacement, price reduction or refund as provided by law.

DishRank may investigate suspected fraudulent activity, including attempts to manipulate voting or rankings.

Where an account or purchase is associated with fraudulent or abusive activity, DishRank may suspend the relevant account or service.

Nothing in this section gives DishRank an automatic right to retain money where applicable law requires a refund.

DishRank will consider the circumstances of each case and any applicable legal obligations.

Purchasing a Featured Listing, subscription or promotional feature does not guarantee:

• additional votes;
• a higher ranking;
• customers;
• sales;
• enquiries;
• increased revenue;
• a particular number of views;
• a particular advertising performance.

A refund will not normally be provided solely because a paid promotional feature did not produce a particular business result.

Paid visibility and ranking position are separate from the community voting system.

To request a refund or raise an issue with a payment, contact:

Email: support@dishrank.uk

Please include:

• your name;
• business name, where applicable;
• DishRank account email address;
• the relevant purchase;
• approximate purchase date;
• reason for the request.

We may request additional information to verify the transaction.

We will review refund requests fairly and in accordance with this policy and applicable law.

Where a refund is approved, we will normally issue it to the original payment method used for the transaction.

Refund processing times may depend on your bank or payment provider.

DishRank does not normally provide cash refunds or refunds to a different payment method.

Payments made through DishRank are processed by third-party payment providers, including Stripe.

Although payment processing is provided by a third party, DishRank remains responsible for handling refund requests relating to DishRank services in accordance with this policy and applicable law.

When we make changes, we will update the "Last updated" date at the top of this page.

Any changes will apply from the date they are published, subject to applicable law and any rights that have already arisen.

Nothing in this Refund & Cancellation Policy affects your statutory rights.

If any provision of this policy conflicts with a legal right that cannot be excluded or limited, that legal right will take precedence.